Need help with a Fashion Nova order? Finding the right Fashion Nova Customer Service Number can feel tricky. This guide gives you the latest details on how to reach Fashion Nova, including their customer service number, other contact methods, and solutions to common problems. Updated as of April 3, 2025, this post is built to answer your questions clearly and help you get support fast.
What Is Fashion Nova’s Customer Service Number?
Fashion Nova customer service number is (323) 888-1071. This line connects to their Montebello, CA store, but it’s mostly for in-store issues, not online orders. If you call about a missing package or refund, you might wait over 30 minutes. Research shows wait times are longest on Wednesdays and shortest on Sundays. For online shopping problems, other options work better.
The company also has numbers for other California stores:
- Burbank: (818) 238-0022
- Los Angeles: (323) 628-7368
- Northridge: (818) 341-4600
- Panorama City: (818) 891-3400
These are store-specific, not general support lines. Fashion Nova doesn’t offer a 24/7 phone line for customer service, which frustrates many users.
Other Ways to Contact Fashion Nova
If the phone isn’t your best bet, try these methods instead. They’re often faster and more reliable for online order issues.
Email Support
Send your question to [email protected]. They usually reply within 24-48 hours. This works even if you don’t have an order number—just explain your issue clearly. For legal matters, use [email protected], and for press, try [email protected].
Online Help Center
The Fashion Nova Help Center is open 24/7. It has FAQs and a ticket system. You can check order status or submit a request anytime. It’s a solid starting point for tracking or basic questions.
Mobile App
Download the Fashion Nova app to manage orders, track shipments, and get support. It’s available 24/7 and lets you see updates instantly. Many users find it quicker than waiting on hold.
Social Media
Message Fashion Nova on platforms like Facebook (@FashionNova) or X (@FashionNovaHelp). Responses come faster during business hours, often within a few hours. This is handy for urgent questions.
Contact Form
Use the form on their website. Pick your issue, fill in details, and expect a reply within 24 hours. It’s another way to skip the phone wait.
Common Problems and How to Fix Them
Fashion Nova customers often run into the same issues. Here’s what they are and how to handle them.
Missing Orders
If your order hasn’t arrived, check tracking in the app first. If it’s stuck or missing, email [email protected] with your proof of purchase. They’ll look into it and update you.
Wrong Items Delivered
Got the wrong shirt or size? Take clear photos of what you received and email them to support. Ask for a replacement or refund. They might respond with a return label or store credit.
Refund Delays
Refunds can take time, and some get store credit instead of cash. If it’s been too long, email support for a status check. Always read their refund terms first to know what to expect.
No Order Number
If your card was declined or you lost your order number, don’t worry. Email [email protected] with your name, email used, and details of the issue. They can often still help.
Why Fashion Nova Customer Service Matters
Fashion Nova is a big name in fast fashion, with over 25 million social media followers and five stores in California. Based in Los Angeles, they ship worldwide, but their customer service gets mixed reviews. The Better Business Bureau lists complaints about slow responses and refund issues. A 1.4/5 rating on PissedConsumer shows many aren’t happy. Good support options matter because order problems—like missing packages or wrong items—happen often.
What People Want to Know
Looking at top websites and Google’s “People Also Ask” section, users have clear needs:
- What’s the customer service number?
- How do I reach Fashion Nova without an order number?
- Is there 24/7 support?
- How do I get a refund or track my order?
Related searches like “Fashion Nova email support” and “Fashion Nova refund process” show people want fast, practical answers. This guide covers all that and more.
Contact Methods Compared
Here’s a quick look at your options:
| Method | Details | Response Time |
|---|---|---|
| Phone (Stores) | (323) 888-1071, store issues only | Over 30 min wait |
| [email protected] | 24-48 hours | |
| Help Center | 24/7 FAQs and tickets | Varies, 24+ hours |
| Mobile App | Order tracking and support | Instant for info |
| Social Media | Facebook, X during business hours | Within hours |
| Contact Form | Website form, select issue | Within 24 hours |
This table helps you pick the best way to get help based on your situation.
Tips for Faster Help
Want quicker results? Try these:
- Use the app or help center for tracking before emailing.
- Contact via social media during business hours (9 AM–5 PM PST).
- Have your order number ready, but if not, give as much detail as possible in your email.
- Avoid calling midweek when lines are busiest.
Frequently Asked Questions
Here are answers to questions people ask most, perfect for FAQ schema markup.
What’s Fashion Nova’s Customer Service Number?
It’s (323) 888-1071, but it’s for store issues. Use email or the app for online orders.
How Do I Contact Fashion Nova Without an Order Number?
Email [email protected] with your name and purchase details. They can usually find your order.
Does Fashion Nova Have 24/7 Support?
Not by phone. The help center and app are available 24/7, but responses take time.
How Do I Get a Refund?
Return your item within 30 days, then email support if it’s delayed. Check their policy for full rules.
Manual Schema Suggestion: Add FAQ schema with these questions and answers for better Google visibility.
Final Thoughts
Reaching Fashion Nova customer service doesn’t have to be hard. The phone number (323) 888-1071 works for store problems, but email, the app, and social media are better for online issues. This guide, built from the latest info as of April 3, 2025, gives you clear steps to solve common problems like missing orders or refunds. Use the method that fits your needs, and you’ll get help without the hassle.